At the airport, the driver will first verify your flight’s arrival time using the Arrival Flight Information Board, then proceed to the specific terminal building and wait at the exit where you will emerge. The driver will hold a sign with your name for approximately 30 minutes until you arrive.

Frequently Asked Questions:

Q: Will you take me to my hotel?

A: This pickup service is priced for hotels located in the downtown area of Shanghai only. Downtown Shanghai includes the districts of Huangpu, Jingan, Xuhui, Changning, Yangpu, Hongkou, Putuo, and Pudong. Hotels in other districts, referred to as Outskirts Shanghai, will incur an additional charge. Please confirm if your hotel is in downtown Shanghai before booking.

If your hotel is in Outskirts Shanghai, the local travel agent will inform you within 24 hours about the extra cost, which you will need to pay in cash to your driver (Plan A). Your consent to this additional charge is necessary. If you do not agree to the extra cost, the booking will be canceled, and you will receive a refund (Plan B).

Q: What if my flight is delayed?

A: Delayed flights will incur an additional charge. Please use the urgent contact number on your voucher to reach the local travel agent as soon as possible.

Q: What if my flight is canceled?

A: Please use the urgent contact number on your voucher to contact the local travel agent promptly. If your driver is already waiting at the airport, there will be no refund for a no-show due to flight cancellation.

Q: Will the driver call me from the airport?

A: No, the driver does not speak English. The local travel agent will assist you.

Q: What should I do if I cannot find my driver at the airport?

A: Call the local travel agent. The staff will ask you to hand the phone to a nearby Chinese person to help clarify your exact location. Please remain where you are. Your driver will come to you. Do not move or attempt to go to your hotel on your own.

• Transfer to Downtown Shanghai (Huangpu, Jingan, Xuhui, Changning, Yangpu, Hongkou, Putuo, Pudong)
• One way airport to hotel transfer by private air-conditioned vehicle
• Meet by friendly professional driver at airport
• Backup support by English speaking company staff during reservation and transfers

• Excess luggage charges (where applicable for assigning an extra vehicle)
• Gratuities
• Transfer to Outskirt Shanghai (Baoshan, Jiading, Minghang, Songjiang, Qingpu, Fengxian, Jinshan)

This airport pickup service caters to passengers arriving at Pudong Airport (PVG) or Hongqiao Airport (SHA). When faced with the inconvenience of lengthy airport taxi queues, you’ll appreciate having made the right choice. This pre-booked private transfer service from the airport to your hotel ensures a smooth beginning to your Shanghai journey. Please provide the customer’s cellphone number, flight details, and hotel name to receive a confirmation voucher promptly. Bookings without the customer’s cellphone number will not be accepted.

• Please provide customer’s cellphone, flight details and hotel name to receive a confirmation voucher in time. The local travel agent does not accept a booking missing customer’s cellphone number. This cellphone number will be used for urgent help only. Please be sure this cellphone can be used in China.
• Please offer airline details upon reservation.
• No refund for all confirmed booking, including no show caused by delayed or cancelled flights.
• The airport pickup service is 24 hours available.
• Each passenger (aside from infant) can check in with a maximum of 2 pieces of luggage, total dimension not exceeding 158 cm (62 inch), wheels, handles and side pockets included. Each bag should not weigh over 20kg (44 lbs).
• Excessive and over-sized bag as subject to the availability of the storage space of the vehicle, may incurring surcharge.

For a full refund, cancel at least 24 hours before the scheduled departure time.