Step 1: Booking

• Process: Travelers can book transportation services online, by phone, or through an app.
• Details: Provide details such as pickup location, destination, date, time, and passenger information. Receive a confirmation with driver details and vehicle description.

Step 2: Pre-Pickup Communication

• Communication: The driver reaches out to the passenger to confirm pickup details.
• Expectations: Confirm the pickup location, time, and identify the vehicle and driver, often through a photo or description.

Step 3: Pickup

• Identification: The driver introduces themselves, and the vehicle matches the booking description.
• Assistance: The driver helps with luggage and ensures passenger comfort.

Step 4: Journey

• Route: The type of route (direct or scenic) is communicated; options may vary depending on the service (e.g., express vs. tour-oriented services).
• Amenities: Some services provide Wi-Fi and refreshments, depending on the provider.

Step 5: Drop-off

• Destination: Arrive at the agreed-upon destination.
• Assistance: The driver assists with luggage and ensures passenger safety before leaving.

• Private transportation

• Airport and departure taxes

For a full refund, cancel at least 24 hours before the scheduled departure time.