Mike was great! We loved... - Mike was great! We loved the tour and got to see some more of Banff. It made me want to visit some more sites before we leave.

Haunted Basement!? - This was a fun time, getting a small guided tour through parts of town, and stringing some enjoyable ghost stories in with some "spirited" delivery! Definitely bring a good jacket, a flashlight, and a coffee!

So much fun! Jen was the... - So much fun! Jen was the best. We learned Banff history as well as great storytelling. Thanks for the great evening.

Local History with a Spooky Twist - Our tour was with Jack who was a great storyteller and very engaging! We had a great time and would recommend it for anyone looking for a little local history mixed with some spooky tales.

Jen is amazing! - So informative and fun! Great info on Banff and cool stories! Jen was so fun to listen to and interact with

Wonderful tour - Wonderful tour and a great way to see downtown Banff! Very enjoyable ghost stories - highly recommend!

Put this experience first on your trip to Banff! - Such a great tour to learn history and fun ghost stories. Jaq was so fun and an attentive hostess. My only regret was not booking the walk earlier in my trip to Banff, as I would have visited some of the museums and locations from the tour after I learned the history.

Awesome ghost walk - Jack was absolutely amazing! She is funny and super friendly - one of the best ghost walks I have been on! The history of Banff is fascinating and Jack brought it to life for us. Highly recommend this activity!

Interesting stories, jack... - Interesting stories, jack (sp) was very animated and friendly! We left midway through due to the rainy, windy and cold weather, but that was not a reflection on the tour at all.

Bad customer experience - During COVID, I purchased a horseback riding gift certificate with no expiration date for two reasons: to take advantage of the promotion and to support a struggling local tourism industry during a difficult time. About a year later, we booked and used two rides, and I believed we still had one remaining. In 2024, I followed up with the company and was reassured by email that we still had credit left that could be applied toward a future booking. Today, when I called to finally book the third ride, I was told that the employee who originally booked our first two rides had actually used all of the prepaid credit at that time, something I was never informed about. I was then told that not only was there no remaining ride or credit, but that there was still an outstanding balance owing. I completely understand that prices change over five years, and I was more than willing to pay the difference for the third ride. However, I do not think customers should be penalized for internal booking errors or miscommunications, especially after receiving confirmation years later that credit still remained on the account. I asked to speak with the manager, Lily, hoping to find a reasonable solution, but unfortunately no accommodation or resolution was offered. This situation appears to stem entirely from how the original booking was processed, yet the responsibility is being placed on the customer. As a disappointed local, I simply wanted to book an experience today and support the business again. Instead, I was left frustrated by poor customer service and a lack of accountability. With so many tour operators now available in the Banff region, businesses should handle misunderstandings fairly — not at the customer’s expense. To put it simply: I purchased three rides, used two, and reasonably believed I still had one remaining based on the company’s own communication. Years later, I’m being told otherwise and even informed that money is still owing. Very disappointing experience.