1. Ride Booking:
   • Customer Initiation: The process begins when the customer books a ride, which can be done via phone call, email, or website.
   • Information Input: The customer provides key details such as pickup location, destination, preferred time, and any special needs (like a child seat or accessibility features).
   • Confirmation: The service confirms the booking, often sharing details of the assigned vehicle, driver’s name, and an estimated time of arrival.
2. Vehicle Dispatch:
   • Driver Notification: A driver is alerted to the new ride request through our communication system.
   • Vehicle Preparation: The driver ensures the vehicle is clean, fueled, and ready for passenger transport.
   • En Route to Pickup: The driver proceeds to the pickup location, possibly using GPS for the most efficient route.
3. Pickup:
   • Arrival Notification: The customer is informed when the driver arrives.
   • Passenger Boarding: The driver waits for the passenger to board and ensures they are comfortably seated.
   • Confirmation of Destination: The driver confirms the destination with the passenger.
4. Transportation:
   • Route Navigation: The driver navigates to the destination, selecting the best route for speed and safety.
   • In-Transit Services: Amenities such as water, music choice, or temperature control may be offered.
   • Communication: The driver may provide updates or engage in conversation according to the customer’s preference.
5. Drop-off:
   • Arrival at Destination: The vehicle reaches the specified destination.
   • Fare Calculation and Payment: The pre-determined payment is processed through the chosen method (cash, mobile money, or card).
   • Passenger Disembarkation: The driver assists the passenger as needed to safely exit the vehicle.
   • Farewell: The driver often thanks the passenger, wishing them well.
6. Post-Ride Services:
   • Feedback and Rating: The customer is encouraged to provide feedback or rate their experience.
   • Receipt and Record: A receipt is provided, and the trip is recorded for both the passenger’s and the company’s records.

Throughout these steps, emphasis is placed on safety, efficiency, and customer satisfaction to ensure a positive experience with the transport service.

• Bottled water

Each journey with us is tailored to your preferences and needs, ensuring not only comfort but an experience that feels distinctly yours. Our fleet consists of high-end, impeccably maintained vehicles, and our drivers are more than just timely—they’re discreet professionals trained in exemplary customer service. Whether it’s providing preferred in-car amenities, accommodating special requests, or ensuring a smooth, quiet ride, our focus is unwavering: to deliver a seamless, stress-free travel experience. Perfect for business executives, special events, or simply a daily commute, we invite you to travel with us and feel the difference true professionalism can make.

For a full refund, cancel at least 24 hours before the scheduled departure time.