Best Guide Ever - Kareem took us to one of the best tour guides experiences ever. What a guy! Explained everything, give us support on the bus, share his own wi fi because the tour bus doesn't have wi fi.... What a guy! Love it!

Satisfied with my Petra tour - I was travelling solo so I booked this Aqaba-Petra tour at the last minute. I was the only one they picked up from Aqaba but they were well on time and was constantly communicating with me. The tour itself to Petra took about 3 hrs I believe. It was a very warm day but it was worth it! There weren’t as much tourists as well and when you get lucky you can get some instances where you can get photos of you alone with nobody at the background. I would like to thank Kareem, our tour guide, who’s been nothing but pleasant during our tour! He was constantly checking one me as I was travelling solo and made sure that I was okay. Will recommend Tourist Jordan for sure.

Excellent experience - Excellent guide, good meal, good coach, well organised experience. Lucky on the day as not many other tourists there

Well organised trip - Everything was just perfect, nice and competent guide, average food quality at lunch. The only problem is the long travel times and transfers due to the long distance between Perth and Aqaba. I definitely recommend this trip.

Well worth it - Tour guide, Methqal, was lovely, fun and very informative. His english is perfect. Petra was amazing, could have had more time to explore so would reccommend a two day trip. Plenty of rest stops during the drive and the included lunch was delicious. Defo reccommend!

Do not travel with Tourist Jordan - Don't book the day trip to Petra with Tourist Jordan: the transfer doesn't run, you spend a lot and spend less than 3 hours in Petra. I booked with a confirmed pick-up from my hotel in Aqaba, the same morning 29 minutes before the 9am appointment I received a semi-incomprehensible WhatsApp audio from the driver who said that instead of coming to pick us up he would wait for us in a place 15m away km away. We had to rush to find a taxi (10JOD) to run into the city to look for the driver, who took us to the border where we found the bus. Around 10.30 we finally moved, the guide Karim insisted on stopping at the gates of Wadi Rum to have us photograph the beauty of the place, choosing a point full of rubbish and making us waste half an hour. Around 12.30 he makes us stop at a friend's shop and doesn't leave until someone buys, making us waste another half hour. We were in Petra for less than 3 hours, during which he practically gave us no historical explanations, before leaving us alone he only repeated incessantly that the Nabataeans were rich and smart, on the way back he stopped again at his friend's shop once in Aqaba he abandoned us at the border, forcing us to take another 25JOD taxi. In total we spent 35JOD which the agency did not reimburse me even though I sent them the messages telling me to make do and look for a taxi "because Aqaba taxi drivers don't issue receipts". The guide Karim told me that hotel pick-ups outside the center are usually canceled to save money, even on my bus a girl did not receive a hotel pick-up in Israel and had to take a taxi to the border and a another taxi to chase our bus an hour from Aqaba, to be able to participate in the excursion. Taking a private driver or regular buses costs much less and allows you to spend more time in Petra by hiring a guide directly in Petra if you want, since the Tourist Jordan guide doesn't explain anything.

DON'T GO WITH TOURIST JORDAN, THEY WILL ABANDON YOU! - Travelling with Tourist Jordan / Tourist Israel is useless, TAKE A TAXI TO SAVE YOUR MONEY AND SPEND MORE TIME IN PETRA. I made a reservation with pick-up at my hotel 15 kms from Aqaba. Pick-up was confirmed in all emails, but the morning of the travel the driver sent me a barely comprehensible voicemail saying he was told to pick me up at Hilton in Aqaba downtown. I thought he was wrong, but this was the "nice" way the agency chose to tell me I should rush to find a taxi (10 JOD) or stay home. The guide forced the bus to stop 2 times at a shop for 1 hour total, so we were in Petra less than 3 hours, even if we spent all day travelling and the distance is only 2 hours. The guided tour consisted in 3 basic information and many many many jokes, honestly not what we paid for. Back in Aqaba we were left at the Israel border, so we needed to take another taxi (25 JOD) and the company refused to reimburse us. Assistance via whatsapp was useless (they didn't know about the cancelled pick-up and wrote me to wait for a driver who wouldn't come) and email customer service was even worse (we would love to reimburse you, but Jordan taxis don't issue receipts, so it is their fault if we don't give you back your money). if you like to pay for bad service Tourist Jordan is your company.

Awful experience! Do not book!!!! - I have booked this trip which was supposed to start at 9 am. After no one arrives, we call the agency, they pick up the phone and tell us - without any reason - that the tour starts at 10 am. The driver arrives at 10 and he is smoking in the car. Without any explanation, he takes us to the border - opposite direction from the way to Petra. We get told to wait for the main bus, we wait for 45 minutes. The bus doesn’t arrive. We call again; we were told that the bus is coming. We ask when the bus will arrive; the lady on the phone does not know the answers. She promised to call us back. She doesn’t call us. The bus arrives and tells us we need to wait longer for the rest of the group to arrive. We have now waited for 2 hours and 5 minutes for the tour to start - all valuable time we could have used at Petra. I am very disappointed and caution everyone against using the provider.

scam. beware!!!! - This is a scam. I have been waiting in front of my hotels for over an hour now. I demand my mon ey back

Horrible! Terrible! Untrustworthy! - You Viator, ruined my day in Aqaba! You did not deliver anything you promised. Your (so called ‘operator’) was in Isreal amd could not even be contacted.. You should have known and declared to me that an Israeli company was involved! You Viator shd know there is ZErO t’phone communication between jordan and israel! You Viator should have known that the operator ‘tourist jordan’ was not in jordan and combining tourists comijg in late from Israel with cruise ship passengers in Aqaba would be disastrous! Tourist Jordan should have declared where they were operating from etc early on.. You and they were totally negligent .. I could not get any response from the fellows in the last week nor from you.. There is ZERO trust in tour product and marketing! We started three hours later, there was no ‘private small group’ as promised nor any pick up from the cruise ship dock.. the issues go on and on.. Have the decency to write and get further details on what happened! Your handling was horrible… i had 30 minutes inside Petra and had to spend more on golf carts even to get that time..Simply horrible and not worthy of trust..