Once the passenger makes a booking, we call the provided number to confirm the details 24 hours in advance. For pickups from a house or hotel to Heathrow Airport, we recommend booking at least 4 hours before the flight’s departure. The typical travel time is 60 to 90 minutes, and passengers need to be at the airport 2 hours before departure for security. Our drivers will meet passengers inside the hotel lobby or outside their house. From there, the driver will safely transport them to their requested destination. In case of emergencies, passengers can contact us through our emergency numbers.

• Private transportation
• Bottled water
• In-vehicle air conditioning
• All fees and/or taxes

• Child and Infant seat at £10 Extra only in Minivan and Minibus, specify in comment box if required
• Additional fee of £0.40/minute if the waiting time exceeds 15 minutes from the pick-up time.

When Booking with us, Passengers will get these additional services as well; Meet & Greet: We are offering a meet and greet service for airport pick-ups from the dedicated meeting point. Free waiting time: All the house/hotel pick-up customers will have 15 minutes of free waiting from the desired pick-up time. Our Drivers are friendly and have a good command of the English language. We always keep our vehicles neat so the passengers will have a pleasant journey.

For a full refund, cancel at least 24 hours before the scheduled departure time.